Here is the complete, professional English translation of the provided legal terms and conditions.

1. Personal Data and Privacy Policy

The Privacy Policy governs the processing of any personal information you provide to Vellori on this website. Vellori may update the Privacy Policy at any time without prior notice by posting such updates on this website. You will find the full text of the Privacy Policy under the link titled "Privacy & Cookies" in the "Legal Notices" section of the website footer. Please read our Privacy Policy carefully, as it governs the processing of your personal information. The website is intended solely for individuals aged 13 or older.

2. Intellectual Property

2.1.

All content and materials on the website (drawings, designs, illustrations, photographs, soundtracks, texts, logos, trademarks, and any and all other intellectual property of any nature) are the exclusive property of Vellori. The reproduction, in whole or in part, distribution, publication, transmission, creation of derivative works, modification, or sale of any content or material present on the website, by any means or process, is strictly prohibited.

The trademark "Vellori," the image of the horse-drawn carriage, and all other marks, names, and logos related to Vellori, whether registered or not, displayed on the Vellori.com website, as well as the domain name "Vellori.com," are and shall remain the exclusive property of Vellori. Any reproduction, distribution, transmission, modification, or use of these trademarks for any purpose without the prior and express authorization of Vellori is prohibited.

You may not remove any copyright, trademark, or other proprietary notices contained on the website or in any content present therein.

2.2.

Vellori retains ownership of all creations related to the products displayed on the website. The Terms and Conditions of Use and the Terms and Conditions of Sale do not grant you or any other person any intellectual property rights held by Vellori or any company within the Vellori group.

These intellectual property rights prohibit, among other things, the affixing of trademarks and/or logos of the Vellori group, or the insertion of photos of products or their packaging in any material (including brochures, posters, catalogs, correspondence, press articles, audiovisual works, internet websites, intranet websites, etc.) without the prior express written authorization of Vellori. You agree not to manufacture and/or order the manufacture, for yourself or for third parties, of products identical to, similar to, or constituting imitations of the products displayed on the website or derivative products, under the provisions of federal and state intellectual property laws and regulations.

3. Restock Notification

Vellori offers the option to be notified when certain products offered on www.Vellori.com/us/en/ (the "Site") are out of stock at the time of your visit.

By clicking "Notify Me" and signing up for the restock notification service, you agree to create an account or, if you already have one, to provide the email address and password with which your account was created (the "Registration").

Subscribing to the notification does not guarantee future availability of the product and in no way constitutes a reservation in the event of a restock.

After registering for the notification service, you will receive an email confirming that your registration has been accepted (the "Confirmation Email").

If the product returns to stock, you will be notified by email sent to the address provided at the time of your account creation. Vellori is not responsible for errors in receiving emails due to spam filters or any other settings in your inbox and recommends that you check your spam folder if you have not received the confirmation email.

The notification service is valid for 180 days from the date Vellori sends you the confirmation email. After this period, the reservation request will be canceled and no back-in-stock notification will be sent.

Registration to receive notifications is limited to 50 products. Beyond this limit, no new registrations will be accepted.

You may unsubscribe at any time by clicking the unsubscribe link in the confirmation email.

The notification service is intended to inform you about the availability of certain products and must not be used for abusive or fraudulent purposes. Vellori reserves the right to suspend your access to the notification service if any abusive, fraudulent, or non-compliant use with these conditions is detected.

4. Links

The website may contain links to third-party websites that are not operated or controlled by Vellori. These links are provided solely for your convenience and cannot and should not be construed as an express or implied endorsement of these third-party websites or any products or services offered on them. You may only provide a link to the website if you have the express prior written authorization of Vellori.

5. Limitation of Liability

To the maximum extent permitted by applicable law, Vellori shall not be liable to you or any third party for any damages, including, without limitation, indirect, incidental, exemplary, punitive, special, or consequential damages, such as loss of profits, loss of reputation, or any other intangible losses, arising out of or related to your use of or inability to use the Site, any content or material on this website, or any products or services offered on this website, even if Vellori has been advised of the possibility of such damages, except where such liability or damage is the direct result of gross negligence, fraud, or intentional misconduct by Vellori.

6. Disclaimer of Warranty

Your use of and browsing on the Website are at your sole risk. Vellori does not guarantee or represent that:

• The website is free from viruses, worms, Trojan horses, or other destructive materials;

• The information contained on the website is accurate, complete, and up to date.

The website may contain technical inaccuracies or other defects; Vellori does not guarantee that such defects will be corrected. The website and its content are provided on an "as is" and "as available" basis. Vellori expressly disclaims all warranties of any kind, whether express or implied, to the maximum extent permitted by applicable law.

7. Governing Law – Dispute Resolution

The application and enforcement of these Terms and Conditions of Use, the General Terms and Conditions of Sale, and any applicable Specific Terms and Conditions of Sale shall be governed by and construed in accordance with the laws of the State of New York, without regard to conflict of law principles. In the event of a dispute, the federal and state courts of the State of New York, County of New York, shall have exclusive jurisdiction over any such dispute, and you agree to submit to the exclusive jurisdiction of such courts to the maximum extent permitted by applicable law. Vellori shall have the right to seek and obtain injunctive or other equitable relief to protect its rights hereunder.

8. Non-Waiver

Vellori's failure to enforce compliance with any part of these Terms and Conditions of Use, General Terms and Conditions of Sale, or any Specific Terms and Conditions of Sale that may apply to your order shall not constitute a waiver of any of Vellori's rights hereunder regarding past or future acts.

9. Severability

If any provision of these Terms and Conditions of Use, General Terms and Conditions of Sale, or any Specific Terms and Conditions of Sale applicable to your order is deemed invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions shall remain in full force and effect.

General Terms and Conditions of Sale

Preamble

You may print the full text of the General Terms and Conditions of Sale and Specific Terms and Conditions of Sale by clicking the following link.

1. Scope of Application and Agreement to Terms and Conditions of Sale

In addition to the General Terms and Conditions of Use of the Website and the Privacy Policy, the purchase of products offered for sale on the Vellori.com website ("Site") is subject to these legally binding General Terms and Conditions of Sale and, where applicable, the Specific Terms and Conditions of Sale (collectively, "Terms and Conditions of Sale").

All of these documents are available in the "Legal" section of the website footer.

Your purchase and order of products on this Website constitute your agreement with Vellori OF PARIS, Inc. ("Vellori") to comply with and be bound by the Terms and Conditions of Sale.

The website is intended for customers wishing to purchase products for personal use. The purchase of products on the website for commercial resale is strictly prohibited. By purchasing a product on the website, you represent and warrant that you are purchasing the product for personal, non-commercial purposes and that you do not intend to resell, directly or indirectly, Vellori products for commercial purposes.

 

Vellori may update these Terms and Conditions of Sale at any time without prior notice by posting them on this website. You can view the most current version of the Terms and Conditions of Sale at any time by clicking on the "Terms and Conditions" link in the "Legal Notices" section of the website footer.

 

For each order you place on the website, you must accept the Terms and Conditions of Sale in force on the date of your order. The Terms and Conditions of Sale in force at the time of your order will govern that transaction.

2. Reservation Conditions – Customer Account – Placing an Order

2.1. Reservation Conditions

2.1.1 Service availability and acceptance of our reservation conditions

To best meet your expectations, products offered on the website for in-store reservation are subject to change at any time, depending on product availability in stock.

Products available for in-store reservation will be indicated:

• By phone, after informing the operator of your preferred store;

• On the website, simply by selecting your preferred store.

Product availability is provided directly by our stores and may be inaccurate if there are changes in our inventory. You will be notified of any changes as soon as possible.

The reservation service is offered free of charge. The reservation conditions in force at the time of your reservation apply.

For any reservation made by phone: you must verbally confirm that you have read and accepted these General Terms and Conditions of Sale before initiating the Vellori product reservation service. Otherwise, it will not be possible to make the reservation; and

For any reservation made through the website: you will be asked to confirm your acceptance of these General Terms and Conditions of Sale prior to reserving your order.

2.1.2 Registration of reservation, product availability timelines, and reservation validity duration

After choosing a store as a collection point, reviewing your reservation details and total price, and validating all General Terms and Conditions of Sale, you will receive an email from Vellori confirming the registration of your reservation. Please keep this email, as it proves receipt of your reservation but does not guarantee availability of the reserved product.

For any reservation made during the business hours of the selected Vellori store(s), Vellori will respond regarding product availability at the selected store within four (4) business hours following your reservation request.

Any reservation made outside the business hours of the selected Vellori store(s) will be processed on the next business day of the respective store.

You will be notified of the availability of your reservation by phone or email, according to the contact details provided at the time of reservation.

Vellori reserves the right to change the date and/or time initially scheduled for pickup, and you will be notified as soon as possible.

Selected products will be reserved for a period of three (3) calendar days following receipt of the reservation confirmation email. If pickup is not completed within this period, the reservation will be canceled and product pickup will no longer be possible.

2.1.3 Collection methods and ownership

To pick up and pay for the reserved product in-store, you will need to present a valid photo ID and your reservation number.

If you wish for another person to pick up and pay for the product on your behalf, you must notify the store prior to pickup. This person will need to provide the following information:

• The email or text message confirming the availability of your reservation;

• Your photo ID;

• A power of attorney authorizing third parties to make payments and collections.

Vellori retains full and complete ownership of reserved products until full payment and pickup in-store, at which point ownership of the products transfers to you and you assume responsibility for the product(s).

2.1.4 Absence of right of withdrawal

In-store sales of reserved products do not constitute an online sale via the website. Your purchase will be subject to the general terms and conditions of sale applicable to the store where the purchase was made. For returns or exchanges, if authorized by Vellori, please refer to the general terms and conditions of sale applicable in that store.

2.2. Customer Account

To place an order on the website or create an online reservation, you need to create an account or log into your existing account.

Your username and password are for your personal, non-transferable use. You are responsible for maintaining the confidentiality of your username and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account or password.

Under no circumstances shall Vellori be liable for any loss, theft, or fraudulent use of your account. In such event, you must notify Vellori immediately.

Creating an account allows you to:

• Track your deliveries and view your order history;

• Return or exchange products;

• Add or update your delivery and billing addresses for future orders;

• Manage your newsletter subscriptions.

2.3. How to Place an Order

You can place your order online via the website or by phone by calling 800-441-4488, Monday through Friday from 9:00 AM to 6:00 PM Eastern Standard Time (EST), and Saturdays from 10:00 AM to 6:00 PM EST.

The delivery area for products ordered through the Website and the aforementioned 800 phone number is restricted to the United States of America, excluding Puerto Rico, Guam, and all other US possessions and territories located outside North America (the "Delivery Area") (see "Shipping & Delivery").

For each product selected on the website, a summary page will be displayed containing a photograph of the item, its color and reference numbers, the quantity selected, its unit price, and the total amount due for your order.

You should verify that this information accurately reflects your selection before confirming the order.

Upon confirmation, your order will be submitted to Vellori for processing (see "Order Confirmation"). Although we make every effort to ensure that the colors, design, and style of Vellori products in photographs displayed on the website are representative of the original products, variations may occur due to technical limitations of color reproduction on your computer or mobile device. Vellori reserves the right to reject or cancel your order at its sole discretion, for any reason and without liability, including if products are unavailable, incorrectly priced, or incorrectly described. Consequently, Vellori shall not be liable for any errors or inaccuracies in photographs or graphic representations of Vellori products displayed on the website. If you have any questions about the products, please contact Customer Service by clicking the "Contact Us" link in the "Services" section of the website footer.

Personalization refers to the option for customers to adapt or customize certain products from Vellori collections (hereinafter referred to as "Personalization" or "Personalized Product"). The General Terms and Conditions of Sale apply to any purchase of a personalized product. Only one (1) Personalized Product may be purchased per order. No other products may be added to an order containing a Personalized Product, unless otherwise indicated. Please note that for personalized scarves, embroidery is done by hand and stitches may exhibit irregularities.

Vellori reserves the right to cancel any order placed by a customer with whom it has a dispute regarding a prior order, or if Vellori has reasonable grounds to suspect that such customer has violated these Terms and Conditions of Sale, is engaged in fraudulent activity, or for any other legitimate business reason.

For any custom or special orders, please contact Customer Service by clicking the "Contact Us" link in the "Services" section of the website footer or via the toll-free number listed above.

3. Product Availability

3.1 Pre-order Services

Pre-orders allow customers to reserve certain Products advertised on the Website prior to their launch date, including the Apple Watch (hereinafter referred to as "pre-orders" or "Pre-ordered Product").

3.2 Purchase - Availability

Products offered for sale and displayed on the website are subject to availability. To improve service quality and ensure greater product availability for all customers, Vellori reserves the right to limit the quantity of products that can be purchased per customer.

Vellori is not responsible for stock shortages or product unavailability.

Vellori reserves the right to modify the products offered for sale on the website at any time and without prior notice.

Details regarding product availability are provided at the time you place your order. Occasionally, errors may occur, particularly in cases of simultaneous orders for the same product by multiple customers. The availability date for pre-ordered or personalized products will be explicitly stated on the product page. Should the availability date change, you will be notified immediately by email and/or in your customer account. If a product becomes unavailable after your order is placed, we will inform you by email or phone as soon as possible. You may choose another available product on the website as a replacement or cancel your order. If your order is canceled by Vellori, a refund will be issued to the original payment method.

Personalized products are final sale and cannot be canceled once the order is confirmed.

4. Order Confirmation

After clicking the "Order and Pay" button, your order will be confirmed and submitted for processing. To confirm a Pre-order Product or any other Product requiring a longer processing time, you must also authorize Vellori to retain your banking details until product dispatch and for a maximum period of 2 months for billing purposes upon shipment. Once submitted for processing, you cannot make changes to or cancel the order, except as expressly provided in these Terms and Conditions of Sale or under applicable law. To confirm a Pre-order or Personalized Product, your payment will be debited at the time the order is placed. Orders for Personalized Products cannot be modified or canceled.

Confirmation of your order implies acceptance of the Terms and Conditions of Sale.

You will receive an order summary via email.

Vellori reserves the right not to accept or to cancel your order if products are unavailable, incorrectly priced, or incorrectly described.

5. Price and Payment

All Vellori product prices are stated in US Dollars, excluding taxes and shipping costs (see "Shipping & Delivery").

Vellori reserves the right to modify prices of products offered on the website at any time without prior notice. You will be charged the prices displayed on the website at the time your order is confirmed, provided the ordered product is available. Vellori reserves the right to reject or cancel your order if products are unavailable, incorrectly priced, or incorrectly described.

Payment must be made immediately upon order confirmation. Store credit and/or gift cards issued by Vellori boutiques are not accepted as payment methods on the website.

All orders must be paid in US Dollars. We accept the following credit and debit cards: MasterCard®, Visa®, Diners Club®/Carte Blanche®, American Express®, Accel®, Pulse®, Nyce®, Star®, and JCB®. Your order will be shipped only after your payment method has been verified and authorization to process it has been granted.

The "3D Secure" and "American Express SafeKey" security protocols are implemented on the website. These services protect your credit and debit cards against unauthorized use during online purchases. To use these services, you must register for 3D Secure or American Express SafeKey with your card-issuing financial institution. Once registered, you will be automatically prompted to enter your personal password during checkout on the website.

Your payment will only be charged when your order is shipped, except in the case of pre-ordered or personalized products, where payment is charged at the time of order placement. You will not be charged for unavailable items in your order. Orders canceled by Vellori involving pre-ordered or personalized products will be refunded.

PayPal® Payment: We accept payments via PayPal® (except for phone orders, exchanges, and pre-orders). Upon completing your order, you will be automatically redirected to the PayPal® platform to log into your account. If you do not have a PayPal® account, you may create one. After validation by PayPal®, you will be redirected to the Vellori.com confirmation page. Orders completed via PayPal® may experience delivery delays. We do not accept PayPal® payments for phone orders or exchanges. Payment for exchange orders is subject to the conditions in Article 11.5 below.

Apple Pay® Payment: We accept payments via Apple Pay (except for phone orders and exchanges). This payment method is compatible with Apple devices on which you have registered your information in the Apple Pay application.

When you select "Add to Bag," the Apple Pay option will appear on the product page. You must select the Apple Pay button and then (i) accept Vellori's General Terms and Conditions of Sale, and (ii) using the information entered in your Apple account, agree to create a customer account if you do not already have one, and accept Vellori's Privacy Policy.

For more information, please consult our Privacy Policy.

Before confirming payment, verify that the information linked to your Apple account is accurate, particularly the provided shipping address. Vellori shall not be held responsible for product replacements or refunds if the information provided in your Apple account is incorrect.

Next, you must confirm your order using Touch ID or by entering your Apple account login credentials and password.

Upon completing your order, you will be redirected to the Vellori.com confirmation page.

If you have an existing Vellori customer account, your order will automatically be linked to it.

If you do not yet have a Vellori customer account, you will receive an email confirming its creation, followed by a link to set a password for your account.

Payment for exchange orders is subject to the conditions in Article 11.6 below.

6. Shipping & Delivery – Delivery Zones and In-Store Pickup

1. For physical address deliveries:

Products will be shipped to the delivery address(es) specified during the checkout process, provided such address(es) are located within the delivery area. Any delivery address located outside the delivery area will be rejected during checkout.

Products purchased through the website can only be delivered to a physical address within the delivery area.

Vellori will not process any order for which a PO Box, APO/FPO/DPO, pickup point, or freight forwarding address is provided. Orders for small leather goods and handbags may not be shipped to Oregon, Delaware, New Hampshire, Montana, and Alaska.

2. For in-store pickup:

You may choose to collect your order at select Vellori boutiques. When placing your order, you will be notified which Vellori boutiques are available for in-store pickup.

You may also designate a third party to collect your order on your behalf at select Vellori boutiques (see "Delivery Timelines - Time required for delivery and pickup").

7. Shipping & Delivery – Shipping Costs

During checkout, you must select your preferred shipping method. Delivery timelines below are calculated from the date your order is shipped.

You can choose from five delivery service options:

• Ground Service: Free for all orders, excluding bicycles, furniture, and select exceptional items. "Exceptional items" are non-furniture items priced over $2,000. Please allow up to two (2) business days for order processing prior to shipment, barring shipping delays. You can expect delivery within one (1) to ten (10) business days from the shipping date. This option is unavailable for orders over $2,000.

• 2-Day Express Service: $35. Perfumes, makeup, beauty products, AirTags, and portable chargers are excluded from this shipping method. Orders placed before 2:00 PM EST will be delivered within two (2) business days, barring shipping delays.

• Standard Express Delivery: $60. Perfumes, makeup, beauty products, AirTags, and portable chargers are excluded. Orders placed before 2:00 PM EST will be delivered within one (1) business day, barring shipping delays. Unavailable for Hawaii and Alaska.

• Next-Day Priority Delivery: $70. Perfumes, makeup, beauty products, AirTags, and portable chargers are excluded. Orders received before 2:00 PM EST will be delivered within one (1) business day, barring shipping delays. Unavailable for Hawaii and Alaska.

• Saturday Delivery Service: $85. Perfumes, makeup, beauty products, AirTags, and portable chargers are excluded. Orders placed before 2:00 PM EST on Friday will be delivered on Saturday, barring shipping delays. Unavailable for Hawaii and Alaska.

Furniture, regardless of order total, is subject to a shipping fee of 6% of the retail subtotal (excluding sales tax), capped at a maximum of $5,000.

Non-furniture orders priced at $25,000 or higher will be shipped via White Glove delivery service for a flat fee of $500.

For orders shipped to Colorado and Minnesota, Vellori collects a Retail Delivery Fee on taxable transactions delivered to these states.

Shipping costs for your chosen method will be displayed on the order summary prior to purchase confirmation. This amount will be charged in addition to the price of the ordered products, including applicable taxes.

8. Delivery Timelines – Time Required for Delivery and Collection

8.1. For deliveries to a physical address:

When placing your order, we will inform you of the estimated delivery timeframe and the various delivery methods available for the purchased product.

If your order cannot be shipped immediately, Customer Service will contact you to provide further details and an estimated shipping date.

Certain tableware, furniture, lighting, fine jewelry, and other customized, special-order, or personalized products are subject to longer delivery lead times and/or shipping delays. All personalized products are shipped exclusively via ground transit.

A signature is required for all orders.

8.2. For in-store pickup:

Orders are shipped to the store selected at checkout. In-store pickup service is not available for the Le Flaneur bicycle, wallpapers, furniture, or lighting. Customized, special-order, and pre-ordered products are subject to longer delivery lead times and/or shipping delays.

You will receive an email when your order is available for pickup in-store.

To collect your order, please introduce yourself to a sales associate upon arrival at the store and present:

• The email notifying you of your order's availability (printed or on your mobile device screen);

• Valid photo identification.

If you choose to have your order collected by a third party, that person must provide the sales associate with the following:

• The email forwarded by you;

• Their valid photo identification.

To change the authorized third party after placing an order, you must contact Customer Service.

You have fourteen (14) days to pick up your order from the receipt of the email notifying you of its availability in-store, after which your package will be recalled and processed as a refund to your account.

The signature of the person receiving the order is mandatory at the time of pickup.

9. Delivery Timelines – Delivery Issues

Any delivery failure or delay exceeding ten (10) business days must be reported to Customer Service as soon as possible. For your claim to be accepted, please notify us within thirty (30) business days from the date of your order confirmation.

You must verify that your package is correct at the time of delivery and that the box shows no visible signs of damage or tampering. If you notice any visible damage, signs of tampering, or other discrepancies with your order at delivery, you may choose to:

• Refuse delivery if you do not wish to accept it under those conditions.

• If you must accept it:

  • Write clear exception notes on the FedEx delivery receipt—for example, "Dented box, tape cut on one side."

If the products do not conform to your order or you are dissatisfied with them, you may return them, exchange them, or request a refund in accordance with the terms and conditions in the "Returns – Exchanges – Refunds" section. Please also consult any Specific Terms and Conditions of Sale applicable to your order.

10. Transfer of Ownership

Vellori is responsible for goods purchased by the customer while in transit from our distribution center to the address provided by the customer during checkout, and while stored in a Vellori boutique awaiting in-store pickup. Upon confirmation of delivery to the customer, in-store pickup by the customer, or pickup by an authorized third party in-store, the customer assumes full responsibility and all risks associated with the goods, including, without limitation, loss, theft, damage, or deterioration.

11. Returns – Exchanges – Refunds

11.1. For Vellori.com:

11.1.1 Return principles and procedure

You may return any product ordered on the Site for exchange or refund within thirty (30) calendar days from the delivery date, subject to the terms and limitations set forth below (see Articles 11.1.1 to 11.1.4).

Returned products must be in their original condition, with all tags and labels intact, attached, and without any alteration or damage (including the Vellori Sellier tag). The product must include all original packaging (the orange box and, if possible, the delivery box), along with the purchase invoice or a copy in the case of a partial return. Vellori reserves the right to determine whether products purchased through the site are in their original condition upon return.

Returning a product for exchange or refund is free of charge, provided you return the products to us via our carrier using our prepaid return label system. Log into your account and click "return or exchange items" in the "your orders" section. Follow the prompts to:

• Select the items you wish to return and the reason for return;

• Download and print your prepaid return label and a copy of your invoice.

If you are unable or do not wish to use the prepaid label service, please contact Customer Service to log your return. You may then ship the package to the following address:

HOP

Attn: Online Returns and Exchanges

101 Herrod Boulevard

Dayton, New Jersey, 08810

In this case, please insure your package for the full retail value of the item. Vellori is not responsible for items returned to the site that are lost, misplaced, or delivered late, as the risks associated with your chosen shipping method are entirely your responsibility.

Return conditions for fragrances, makeup, and beauty products: Fragrances, makeup, and beauty products must be unopened and returned in their original packaging. If the protective plastic film has been opened or removed, or if the product has been used, the item will not be accepted for return or exchange. If a product is defective or was damaged during delivery, the customer must ensure, where applicable, that the bottle is hermetically sealed (otherwise, contact Customer Service).

11.1.2. Exchanges

You may exchange an item for another item of lesser, equal, or greater value, subject to the conditions below.

If you exchange an item for one of greater value, you must pay the price difference.

If you exchange an item for one of lesser value, you will receive a refund for the difference within ten (10) business days following receipt of the returned item, credited to your original payment method.

If you exchange an item, shipping costs from the initial delivery will not be refunded. Exchange orders will be shipped free of charge via ground freight, unless a faster shipping method is requested, the order is for in-store pickup, or the order value exceeds $2,000. Payment of shipping fees is subject to the conditions in Article 7.

Only one exchange per item will be accepted.

You will be responsible for all applicable sales taxes on the exchanged item(s).

Gift exchange conditions: If you received an item as a gift ordered through the site, you may exchange it for another item of equal or greater value (the price difference must be paid by you, the gift recipient), subject to the conditions below. No refund will be issued if you exchange your gift for an item of lesser value.

You may exchange the item:

• For a different item within the same product category for scarves and ties (e.g., a silk twill scarf for a silk twill scarf, a silk twill tie for a silk twill tie, or a heavy silk tie for a heavy silk tie);

• For one or multiple different items that together equal the value of the original item received as a gift.

11.1.3. Refunds

If you request a refund, Vellori will make all commercially reasonable efforts to ensure the refund is issued within ten (10) business days following receipt of the returned product, crediting the original payment method. Under no circumstances will store credit be issued for online use, nor will credit be issued for use in a Vellori boutique. Shipping costs for express delivery options are non-refundable.

11.1.4 Limitations on exchanges and refunds

We currently do not accept returns (neither exchanges nor refunds) through the website for products purchased in physical Vellori boutiques.

Personalized products ordered on the website cannot be returned for exchange or refund.

Only one (1) return or exchange can be processed per order.

11.2. For Vellori Boutiques

Any Vellori product purchased (or received as a gift) on the website may also be exchanged for another product or for store credit at select Vellori boutiques within thirty (30) calendar days from the delivery date, subject to the following terms and conditions:

• Returns must be in their original condition and packaging;

• You must present the original receipt with your return, or a copy of the receipt if returning only part of your order;

• Personalized products cannot be returned for exchange, store credit, or refund.

The list of Vellori boutiques offering exchanges can be found by clicking the "Find a Store" link and is also printed on the back of your receipt.

Shipping costs for products purchased on the website will not be refunded when returning an item (for exchange or store credit) to a Vellori boutique.

Vellori boutiques do not offer refunds for any products purchased on the website. Under no circumstances can the amount be credited back to your debit or credit card in-store.

11.3. For Boutique Pickups

Upon collecting your order, you may request from a sales associate:

• An exchange or store credit;

• A refund, provided the product is returned to the website division (except for orders received as gifts). The boutique will handle returning the items to the website fulfillment department.

Vellori will use commercially reasonable measures to refund your credit card within ten (10) business days following receipt of the product by the website division.

11.4. Apple Watch Return Policy

The Vellori Apple Watch must be returned to Vellori.com in its original packaging and must not have been previously paired or synchronized with any electronic device. The serial number of the returned Vellori Apple Watch must match the serial number on the original receipt.

11.5. Returns and Exchanges for PayPal® Orders

If you request an exchange for an order paid via PayPal®, credit card details will be required if the value of the new exchange order exceeds the initial order. Any additional amount due must be paid exclusively by credit card. We cannot accept PayPal® payments for additional amounts needed to complete an exchange order (Vellori.com does not store or access PayPal® payment credentials). If the value of the new order equals the initial order, no credit card details or additional payment are required. If you request a refund, the original purchase amount, excluding shipping fees, will be credited to your PayPal® account.

11.6. Returns and Exchanges for Apple Pay Orders

If you request an exchange for an order completed with Apple Pay and the value of the new exchange order exceeds the initial order, only payment card methods will be accepted. Your card details will be required to complete the transaction.

If you request a partial or full refund, the original purchase amount will be credited to your Apple Pay account.

11.7. Returns and Exchanges for Vellori Shoes

Vellori shoes must be tried on clean, dry, non-abrasive, or carpeted surfaces to prevent damage to the soles until you are certain of your purchase. Otherwise, your return may be refused.

11.8 Returns and Exchanges for Books, Stationery, and Writing Instruments

Books, office supplies, and writing instruments must be returned in their original packaging. If the item is sealed in clear plastic film, the film must remain unopened and intact. Otherwise, your return may be refused.

12. Retention of Title

Products remain the property of Vellori until full payment is received by Vellori, except where a personalized product has been ordered, in which case the product remains the property of Vellori until dispatched.

In the event of a payment dispute, you agree to return all received products to Vellori immediately upon request and assume all risks (including loss, theft, or damage) related to the delivered products.

13. Evidence – Limitation of Liability

Electronic data logged by the Website within Vellori's IT systems constitutes the definitive terms of transactions between Vellori and its customers. In the event of a dispute between Vellori and its customers regarding a transaction conducted through the Website, data recorded by Vellori shall serve as proof of communications, orders, and payments between the parties.

14. Governing Law – Dispute Resolution

Any disputes arising from these General Terms and Conditions of Sale shall be governed by Section 6 "Governing Law – Disputes" of the Terms and Conditions of Use.

15. Disclaimer of Warranties

UNLESS OTHERWISE STATED, VELLORI PRODUCTS ARE SOLD "AS IS" AND "AS AVAILABLE," WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF: (I) MERCHANTABILITY, (II) FITNESS FOR A PARTICULAR PURPOSE, (III) NON-INFRINGEMENT, (IV) WORKMANLIKE EFFORT, (V) QUALITY, (VI) ACCURACY, AND (VII) TITLE.

Specific Terms and Conditions of Sale Applicable to Furniture Orders

Preamble

The purchase and sale of furniture on the website are governed by these Specific Terms and Conditions of Sale set forth below, alongside the General Terms and Conditions of Sale detailed above.

In the event of a conflict between these Specific Terms and Conditions of Sale and the General Terms and Conditions of Sale, these Specific Terms and Conditions shall prevail.

Vellori may update these Specific Terms at any time without prior notice. You can review the most recent version by clicking the "Terms and Conditions" link in the "Legal" section of the website footer.

1. Delivery Conditions

Products will be delivered by an independent white-glove moving company specializing in premium delivery services. Delivery costs and schedules may vary. Customer Service will contact you upon order confirmation to review estimated costs, lead times, schedule delivery, and process delivery fees.

In-store pickup is not available for furniture items.

A shipping fee of 6% of the retail subtotal (excluding sales tax), capped at a maximum of $5,000, will be charged when your furniture item is ready for shipment.

2. Furniture Exchanges or Refunds

Furniture items are made to order. For returns, please contact Customer Service directly.

3. Claims

Any claims or objections regarding furniture orders must be reported to the carrier immediately upon receipt and noted on the delivery receipt. In cases of concealed damage, claims must be submitted to Vellori within five (5) business days following delivery via registered mail with return receipt requested. Customers may also contact Customer Service at 1-800-441-4488 within five (5) business days.

4. Compliance and Specifications

Products are designed for use as furniture. Furniture must be maintained in accordance with instructions provided by Vellori and used solely for its intended purposes.

Furniture is manufactured partially or entirely using natural fibers, wood, and/or leather, which are organic materials. Therefore, Vellori cannot guarantee that delivered furniture will be entirely free of natural variations or identical to samples viewed by the Customer.

Consequently, Vellori shall not be held liable for standard variations between samples and delivered furniture products.

Furniture dimensions listed on the website are for informational purposes only; the Customer accepts standard manufacturing tolerances. Vellori reserves the right to make technical modifications required during manufacturing without incurring additional costs for the Customer.

5. Limited Warranty

Subject to Section 6 herein and to the maximum extent permitted by law, furniture products are warranted against defects in material and workmanship for a period of one (1) year from the date of delivery. All claims regarding defective furniture must be submitted in writing to Vellori immediately upon discovery of the defect and no later than one (1) year following delivery.

6. Limited Remedy

Subject to Sections 6 and 7 herein, and to the maximum extent permitted by law, in the event of a defect during the one-year (1) warranty period, the Customer's sole and exclusive remedy shall be to have the furniture product repaired or replaced by Vellori with a comparable item, at Vellori's discretion. If Vellori fails to repair or replace a defective item, Vellori will refund the original purchase price to the Customer.

7. Risk of Loss

From the moment furniture products are delivered, the Customer assumes all risk of loss, damage to the products, and any damage or harm the furniture may cause.

8. Governing Law

These Terms and Conditions of Sale explicitly exclude the application of the United Nations Convention on Contracts for the International Sale of Goods (CISG).

Specific Conditions for Petit h Products

1. Online Returns for Refund Only – No Exchanges for Petit h

Vellori does not accept exchanges for any "petit h" products. You may return a "petit h" item ordered on the website for a refund, provided it is returned to the website fulfillment center within thirty (30) days of delivery.

No returns or refunds for "petit h" products purchased online will be accepted in any Vellori boutique. Furthermore, the website will not issue store credit for use in Vellori boutiques. These restrictions apply regardless of whether the "petit h" product was delivered to a physical address or picked up at a designated boutique.

2. Disclaimer of Warranty

Petit h products are provided "as is," with all faults, variations, and discrepancies, and on an "as available" basis. To the maximum extent permitted by applicable law, Vellori disclaims all warranties and representations of any kind, express or implied, statutory or otherwise, including, without limitation, warranties of: (i) merchantability, (ii) fitness for a particular purpose, (iii) non-infringement, (iv) professional workmanship, (v) quality, (vi) accuracy, and (vii) title.

Specific Terms and Conditions Applicable to Event Reservations

Legal Notices and Terms of Use

1. Terms and Conditions of Use

Use of this website at [https://mbactk-3z.myshopify.com/](https://mbactk-3z.myshopify.com/) (the "Site"), published by Vellori International ("Vellori"), is governed by these general terms of use ("Terms and Conditions of Use"). By using the Site, you acknowledge that you have read, understood, and unreservedly accepted these Terms and Conditions of Use.

Vellori may modify and update these Terms at any time. The Terms in effect at the time of Site use are binding. We recommend reviewing these terms regularly.

2. Purpose

This site allows users to submit requests to register for events organized by Vellori or Vellori Group companies ("Events").

Booking requests are submitted on the Site by:

• Selecting a preferred date and time from the options provided;

• Completing all required fields in the registration form (otherwise, we cannot process your request); and

• Accepting the Terms and Conditions of Use by clicking the "Validate" button.

You will receive an email confirming receipt of your request (the "Confirmation Email"). Invitations are strictly personal and non-transferable.

You may cancel your event registration using the link provided in the confirmation email.

2.2. Intellectual Property

All materials featured on the Site (including, without limitation, drawings, designs, models, illustrations, images, audio tracks, texts, logos, and trademarks) are the exclusive property of Vellori or its subsidiaries. Any reproduction (total or partial), distribution, publication, transmission, creation of derivative works, modification, or sale of any material on Vellori.com is strictly prohibited.

The trademark "Vellori," the horse-drawn carriage device mark, and all other marks and logos related to Vellori, whether registered or not, displayed on Vellori.com, as well as the domain name "Vellori.com," are and shall remain the exclusive property of Vellori. Any reproduction, distribution, transmission, modification, or use of these marks without prior express written authorization from Vellori is strictly prohibited.

You may not remove any copyright (droit d'auteur), trademark, or proprietary notices from Vellori.com or its content. You may make a single copy of web pages published on Vellori.com solely for personal, private, non-commercial use, provided that all copyright and proprietary notices remain intact.

2.3 Exclusion of Warranty

Vellori does not guarantee or represent that:

• The Site is free of viruses, data-overwriting programs, Trojan horses, or other destructive elements;

• Information on Vellori.com is accurate, complete, or up to date.

The site may contain technical inaccuracies or defects, and Vellori does not guarantee that such defects will be corrected. The site and its content are provided on an "as is" and "as available" basis. Vellori expressly disclaims all warranties of any kind, including implied warranties regarding standard operating conditions, fitness for a particular purpose, quality, or compliance with legal provisions. This disclaimer applies to the maximum extent permitted by law.

2.4 Limitation of Liability

Vellori shall not be liable to you or any third party for indirect, incidental, special, or consequential damages, including loss of profits or other intangible losses, arising from or related to your use of or inability to use Vellori.com. This limitation applies to the maximum extent permitted by law.

3. Contact

For any questions or claims regarding these Terms and Conditions of Use or our data privacy policy, please contact Customer Service:

• Email: contact@tryvellori.com